To Outsource or Not? How to Choose Between Agency and In-House Marketers

Not surprisingly, when we speak with prospective clients, one of the first questions we get asked is: “Can you tell me the differences between hiring an in-house marketer and outsourcing to an agency?”

We’re obviously biased, but the reality is that there isn’t a simple answer to this question, as a lot depends on the specific situation of your recruitment business. So, with this in mind, what we’ve tried to do here is to provide an overview of what you can expect with the two different approaches to recruitment agency marketing.

The main two elements you should consider when evaluating your marketing options are costs and objectives. For example, if your budget is less than $40,000 per annum, then your choice is limited to either working with an agency or hiring someone to work part time. In the same way, if your objective is to grow quickly and outpace your competition, then your budget and approach will obviously need to reflect this.


In-House Marketing


Firstly, let’s explore the different types of in-house marketer that are typical in recruitment firms. The commonly agreed ideal in-house scenario is to have a senior marketer tasked with overseeing strategy and campaigns, supported by one or more juniors who can carry out day-to-day delivery, such as content writing, graphic design and social media management.


Most mid-sized agencies (in this case I’m referring to any recruitment business of up to around 100 recruiters) aren’t fortunate enough to have a budget big enough to warrant this ideal scenario, so instead opt for one of three solutions: hire a senior marketing professional, hire a marketing graduate or transfer someone internally into the role (usually a recruiter or admin). Each of these solutions is going to bring different assets to your business. Obviously, a senior marketer will know how to put together a strategy, although it would be ideal if they will have already worked in the recruitment sector as there are very few other industries that have two or even three very different audiences (candidate, clients and sometimes recruiters). The other two solutions won’t be much help with strategy, but internal moves are likely to have the best understanding of the recruitment sector and your company’s brand, whilst marketing graduates, especially those with a year or two of experience will likely be the most competent across all the tools needed for delivery.


Whichever option you select, if they are going to be the sole marketer in your business, it’s vital to ensure they are a true generalist rather than a specialist in a specific subject area. To deliver on a good strategy they will need the following skills, listed in order of importance: Basic Marketing Principles, Content Writing, Graphic Design (this really has to be Adobe Photoshop, Illustrator and InDesign), Google Analytics, MailChimp (or other EDM tools), Social Media (LinkedIn Advertising, Facebook Business Manager, YouTube), Google AdWords. Other desirable skills include: Basic HTML/Wordpress knowledge, SEO, and Video Editing (Premier Pro). In addition, probably the most important skill your marketer needs to have is the ability to influence, hold their own and drive action. I don’t think I’m speaking out of turn when I say recruiters are a unique group of people. We are always flat out juggling lots of jobs, candidates and clients, and rarely have time for anything else. In order for recruitment marketing to really succeed, your marketer has to be able to get these people to give them some of their time, make decisions and ideally contribute towards the activity.


When hiring your marketer, also evaluate their long-term plans. It is vitally important that your marketer remains with the business for at least the first two years. This is because it will take three to six months to get up to speed and if they leave within the two-year window, you’ll find yourself back at the beginning. A junior will likely remain challenged during this time but a senior may outgrow the company and role.


Lastly, no matter what marketing mix you decide upon (even sizable marketing teams) it’s likely you will still need some external support; most commonly online advertising and retargeting are outsourced, but also graphics, video, writing, or whatever other skills the team either doesn’t have or doesn’t have time to do.


Outsourced Marketing


Let’s start off with what outsourced marketing is. Most marketing agencies are geared around campaigns and paid a small retainer to be available as and when the need for these arise. Each campaign is then priced based on the work required. The evolving digital landscape has meant that for the last ten years there has been a new model that caters to the constant on-going marketing efforts, termed Outsourced Marketing.


If you expected me to say this solution is perfect for every business, you’d be wrong. It isn’t. For starters, we know that the outsourced model only works for businesses that have more than five full-time recruiters (unless you’re in high-growth mode), we also know that for some, having a person in-house that can be summoned at a moment’s notice is a deal-breaker.


The key to successful outsourcing is to work with a partner agency that has an in-depth understanding of the local recruitment market. If you have this in place, there aren’t a lot of differences between having an in-house marketing team. The agency will have one or more people who will assist and direct strategy, then specialists that take care of each component of your delivery, from social media through to graphics and content writing. With specialists in each department, you can expect that the time taken to complete various marketing tasks to be faster than a generalist marketer who is trying to cover multiple bases. You’ll also get access to all of the agency’s industry knowledge and insights, avoiding wasted time and effort on campaigns that underperform.

Communication is the critical success factor. Where possible it’s important to treat the agency team as an extension of your team. As an example, putting them in direct contact with your recruiters to ghost-write articles on their behalf, or having them present marketing updates to your management team or board of directors.


Costs


There are two costs that should be considered when setting up a marketing function. The first is the cost of the person(s) or agency delivering it, and the second is the budget needed for advertising, sponsorship and events; although if you’re supplementing an in-house team’s skills with graphic design, writing or digital skills, then you’d also need to factor this in. The general rule of thumb is that you should factor in twice the salary or cost of your marketing function for advertising etc. This obviously varies if you need to outsource more of the components or are in aggressive growth mode and need greater visibility in a shorter space of time.



As the cost of your marketing function varies depending on the delivery approach you select, it is relatively easy to estimate the associated costs. Below we’ve broken down the typical costs for each of the four delivery options that we’ve highlighted in this article.

Summary


Cost and objectives are the two major decision factors but there is also a third that should not be overlooked: the quality of delivery. As an example, we recently on-boarded a new recruitment agency who had previously been using a freelance marketer on a part-time basis. The marketer was given free rein to get the recruitment agency’s brand up and running, with responsibilities that included writing a number blogs, sending newsletters and maximising social media reach. What we found when we took over was nothing short of scary. Although the agreed activity had been happening, the written content lacked direction or planning, the newsletters were full of mistakes (in terms of spelling and simple tools weren’t being used correctly), plus the social footprint was a jumble of unbranded, generally irrelevant content. For obvious reasons, the recruiter’s directors were unaware these issues existed and were happily paying large sums of money for sub-standard results.


Whichever route you choose for your marketing, good luck! If you do find yourselves stuck either when selecting a new marketer, putting together your strategy or looking for an outsourced partner, feel free to get in touch.

Recent Posts

By Amber Loach February 7, 2025
To stand out from the competition, effective marketing is more important than ever for recruitment agencies. Without it, your business growth can quickly hit a brick wall and force your consultants to fish in the same pool of prospects. That’s hardly enjoyable or productive (even if your consultants won’t admit to it!) In a highly competitive market, the good news is that you can optimise your costs with outsourced recruitment marketing and access capabilities that can take years to build in-house. We’ll explain why and how. The Real Costs of In-House Marketing The average marketing budget sits somewhere between 7-10% of company revenue, as surveys by Deloitte and Gartner suggest. (If you’re in start-up or high growth mode, that percentage will be higher.) Plans to increase marketing budgets over the coming years will, of course, vary by industry and business needs, but it’s clear that internal marketing teams don’t come cheap. For businesses based in the UK, the average marketing coordinator salary is in the vicinity of £24,000. With the recent increase in the employer National Insurance Contributions rate (from 13.8% to 15%), recruitment agencies are now facing significant payroll costs – and that’s before any marketing is being done to speak of! Breaking it down, an in-house marketing coordinator on a minimum salary of £22k will cost an additional £770 annually from 2025, whilst a midweight marketer on £45k will cost at least another £1,000. Add that up over a team of two to four people (or more), along with leave entitlements and other employee costs, and those pounds sure add up. Not to mention the cost of replacing and onboarding marketing employees. Recruitment agencies in Australia don’t get off lightly, either. To employ a full-time marketing coordinator, you’re looking at an average salary range of $70,000-$80,000 AUD. Add in superannuation, payroll tax, minimum leave entitlements, along with onboarding and training, the actual annual cost of that coordinator will be 1.25 to 1.4 times higher than their base salary. That’s up to $122,000 annually for one employee with a limited skillset. Here’s the catch: a junior or midweight marketing coordinator can handle the basics, but when your business needs specialised marketing skills to grow, you’ll need to hire more specialists – and that’s when your costs will skyrocket. Access to Marketing Expertise Without Hiring With outsourced marketing, you can skip the fixed, ongoing expenses of an in-house marketing team. Outsourcing gives you access to specialised skills like graphic design, paid advertising and copywriting when you need them, without the ongoing overhead of salaries and taxes. After all, your business might not need the same set of marketing skills all year. Certain expertise is more important for some campaigns and marketing plans and not others. When using an outsourced marketing agency like us, you get access to an embedded marketing team where you only pay for work you need during a given project or timeframe. We act as an extension of your business to manage your marketing, giving you a range of established skills and strategic knowledge at your fingertips. All without making a single hire. Scalability Based on Business Needs An outsourced marketing solution gives you precious scalability. As all recruitment business leaders are aware, business conditions fluctuate. Your goals will inevitably be adjusted to meet changing market conditions. Based on our experience in working with recruiters, here are common scenarios where marketing scalability is a survival issue: 1. Crowded Markets In crowded industries and sectors, recruiters face stiff competition from rivals with big marketing budgets. To stay ahead, they need smart and adaptable strategies that pack a punch without overspending. 2. Start-Up Challenges For new recruiters with limited revenue and an unproven offering, the focus is on generating interest and building momentum quickly. Outsourced marketing will provide that essential lift-off without the risk of hiring an untested marketing coordinator. 3. New Ventures and Expansions Recruitment agencies launching a new service or breaking into a new market will need a surge in marketing resources to ensure their efforts pay off. Scalable marketing means recruiters can dial their efforts up or down as needed. No overcommitting, nor missing out on opportunities! How do you achieve this sweet scalability? With an outsourced marketing solution, one that gives you flexible pricing options and a solid range of capabilities. If you want to pay on a project basis or have a marketing team on retainer, a good marketing agency will give you those options, too. This helps you forecast and manage costs over any length of time. Reduced Hidden Overheads On top of staffing costs, there are a few other cost gremlins lurking under the floorboards that most companies aren’t aware of until it’s too late. Infrastructure expenses like marketing software and tools quickly add up, especially when you need a group subscription or must pay a premium for basic functionality. An outsourced marketing provider has all these necessary tools, so you don’t need to duplicate them. Even the office space you need for an in-house team can sometimes get overlooked – an often astronomical cost that is becoming harder to justify for many businesses! Engaging a marketing agency gives you access to a marketing team at your fingertips, without the expense of bums on seats. The Final Word Of course, there are many situations where it makes good business sense to maintain or grow an in-house marketing team. The key, however, is to understand the big picture: your balance sheet, the ROI you can reasonably expect from an in-house team, and which options will best enable you to stay agile in a challenging market or business phase. Understanding these factors will guide you to the right marketing solution and avoid expensive mistakes. Outsourced Marketing for Recruiters, Done Your Way We’ve sung the praises of outsourced marketing here, but we’re also experts at helping our clients get the best out of their internal marketing teams. Whether you’re seeking marketing specialists that can dovetail with your internal team, or a standalone solution, or something else, we can do it for you. Let’s talk! Get in touch with Prominence today – we’d love to hear from you.
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By Amber loach January 15, 2025
Social media just won’t stop evolving, and neither do we as marketers. Algorithm updates, new features, changes in audience demographics and preferences – there is just so much to keep up with! The fundamentals, however, are more straightforward than some might think.
By Amber Loach December 5, 2024
We can’t think of a single instance of a recruiter saying they love admin. And yet, administrative tasks eat up increasingly large chunks of a recruiter’s workday. It’s a given that job application volumes will keep rising, leaving recruiters with shrinking resources to carry out other vital functions – like nurturing passive candidates, engaging clients, or building a social media following. Marketing automation can solve many of the resource problems recruiters face. Trying to juggle activities like generating leads for new clients and candidates alongside the day-to-day practicalities of sourcing, interviewing and client consultation gets painful fast – unless you have the right tools to automate the process. We’ll explain how marketing automation for recruiters works in the wild, and how you can use it to connect with your target audiences. How Marketing Automation Helps You Target Clients Marketing automation for recruiters can be applied to every stage of the sales funnel, from raising awareness of your brand to building relationships with your long-term clients. Its potential for generation BD leads is second to none. Generating leads is one of the most effective uses of marketing automation and is generally an ‘always on’ feature, as long as you’re in business! Email Marketing
By Amber Loach November 22, 2024
In an era where it feels like everyone, including the neighbour’s dog, has a podcast, it’s tempting to dismiss the idea as just another marketing trend. That, however, would overlook the immense potential podcasts hold for BD in recruitment. We love podcasts for their versatility, their ability to be consumed anywhere and as a vehicle for demonstrating your subject matter and industry expertise. As a recruitment marketing tool, podcasts aren’t just about the number of listeners per episode, the size of your subscriber base or the number of clicks. Podcast marketing gives recruiters that essential foot in the door in BD campaigns and gain plenty of other hot leads besides. We’ll explain how. Give Recruiters a Reason to Pick up the Phone Think about the typical recruiter approach to a business development call. It often starts with something along the lines of, “Do you have any vacancies you need filling?” Now, while that question might get straight to the point, it’s hardly the kind of opener that’s going to blow their socks off. But imagine flipping the script entirely. Instead of the usual pitch, what if you reached out to a potential client with a question like this: “We host a podcast focused on the (insert your recruitment specialisation here) industry, and we’d love to have you as a guest to discuss the challenges in developing the future workforce.” Suddenly, you’re looking at buy-in. What would usually be a cold call can quickly become a warm one – and make for a faster connection with your prospect. You’re not just another recruiter trying to win placements, you’re a thought leader offering them a platform to share their insights – a flattering proposition! This approach is far more engaging and offers potential clients something of real value. They get an opportunity to raise their brand awareness among candidates and demonstrate their expertise. Before trying this approach, you will of course do solid research on your prospect and be ready to explain why they would make a good guest on your podcast. Spice Up Your Lead Generation With well-crafted podcast content, you’re creating a goldmine of recruitment marketing material that can be repurposed across multiple channels, expanding your lead generation potential. Key moments from a compelling podcast episode can be turned into snippets and used virtually anywhere. Highlighting a thought-provoking quote, a surprising statistic, or a powerful insight is perfect for bite-sized content. By transcribing your episodes, you can easily identify these highlights and transform them into punchy graphics with quotes, video clips, or text posts to drive engagement on social channels – and attract more clicks to your website. Podcast episode highlights are also excellent material for your blog posts, newsletters, and email marketing. When launching an email campaign centred around a specific theme, you could highlight snippets from a podcast where the same issue is discussed. Used in this way, podcasts can really add depth to your messaging and reinforce your authority as a subject matter expert. Direct Listeners to Purpose-Built Resources Landing pages pair with podcast marketing like wine does with cheese. Throughout your podcast episodes, make it a habit to guide listeners to a dedicated landing page where they can access free and valuable guides. Think salary reports, whitepapers, how-to guides for hiring managers or candidates – the sky’s the limit! These resources are just a quick form away – listeners simply enter their name and email address to download the content. This simple step turns casual listeners into potential leads. Once they’re on your list, you can nurture these connections through targeted email marketing, using newsletters to engage and convert them. Use Follow-Ups and Collect Feedback Following up podcast episodes with surveys is another way to produce solid leads. After each episode, you could send out a brief survey that includes a question like “Are you planning to hire in the next three months?”. Those clicks are currency! (Even if they’re not hiring immediately, you’ve planted a seed.) Invite listeners to complete polls and give feedback on each episode – e.g. “Who should we bring on as a guest next?” This can also draw in guests who become your clients. Tools to Get Started with Podcast Marketing The cost of producing a podcast will vary, but there is no need for overkill, especially for your first few episodes. When you’re just starting out, aim for clean audio and tight editing without extra frills. Investing in a couple of professional-quality microphones is easier than ever – your typical tech retailer will have a range of affordable options to choose from. Make sure you buy two, so you can record your host and guest properly! There are plenty of affordable editing software tools out there for turning out polished recordings. If you’re willing to engage a freelance editor , you can save time and get a truly professional-sounding result. Finally, you’ll need a reliable hosting platform that gives your listeners easy access through a range of devices. Get Tailored Advice on Creating Your Podcast Podcasts for recruiters are an excellent channel for demonstrating all that valuable expertise you’ve built up over years in the industry, whilst developing a connection with your audience – and warm leads! At Prominence, we’ve helped dozens of clients successfully launch podcasts that have helped them smash their marketing goals. Contact us today to get help with developing your podcast marketing strategy.
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By Amber Loach October 23, 2024
Resources like salary reports, industry surveys and how-to guides are like bread and butter in marketing for recruiters – staples that appeal to a broad audience.

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Latest Blogs

By Amber Loach February 7, 2025
To stand out from the competition, effective marketing is more important than ever for recruitment agencies. Without it, your business growth can quickly hit a brick wall and force your consultants to fish in the same pool of prospects. That’s hardly enjoyable or productive (even if your consultants won’t admit to it!) In a highly competitive market, the good news is that you can optimise your costs with outsourced recruitment marketing and access capabilities that can take years to build in-house. We’ll explain why and how. The Real Costs of In-House Marketing The average marketing budget sits somewhere between 7-10% of company revenue, as surveys by Deloitte and Gartner suggest. (If you’re in start-up or high growth mode, that percentage will be higher.) Plans to increase marketing budgets over the coming years will, of course, vary by industry and business needs, but it’s clear that internal marketing teams don’t come cheap. For businesses based in the UK, the average marketing coordinator salary is in the vicinity of £24,000. With the recent increase in the employer National Insurance Contributions rate (from 13.8% to 15%), recruitment agencies are now facing significant payroll costs – and that’s before any marketing is being done to speak of! Breaking it down, an in-house marketing coordinator on a minimum salary of £22k will cost an additional £770 annually from 2025, whilst a midweight marketer on £45k will cost at least another £1,000. Add that up over a team of two to four people (or more), along with leave entitlements and other employee costs, and those pounds sure add up. Not to mention the cost of replacing and onboarding marketing employees. Recruitment agencies in Australia don’t get off lightly, either. To employ a full-time marketing coordinator, you’re looking at an average salary range of $70,000-$80,000 AUD. Add in superannuation, payroll tax, minimum leave entitlements, along with onboarding and training, the actual annual cost of that coordinator will be 1.25 to 1.4 times higher than their base salary. That’s up to $122,000 annually for one employee with a limited skillset. Here’s the catch: a junior or midweight marketing coordinator can handle the basics, but when your business needs specialised marketing skills to grow, you’ll need to hire more specialists – and that’s when your costs will skyrocket. Access to Marketing Expertise Without Hiring With outsourced marketing, you can skip the fixed, ongoing expenses of an in-house marketing team. Outsourcing gives you access to specialised skills like graphic design, paid advertising and copywriting when you need them, without the ongoing overhead of salaries and taxes. After all, your business might not need the same set of marketing skills all year. Certain expertise is more important for some campaigns and marketing plans and not others. When using an outsourced marketing agency like us, you get access to an embedded marketing team where you only pay for work you need during a given project or timeframe. We act as an extension of your business to manage your marketing, giving you a range of established skills and strategic knowledge at your fingertips. All without making a single hire. Scalability Based on Business Needs An outsourced marketing solution gives you precious scalability. As all recruitment business leaders are aware, business conditions fluctuate. Your goals will inevitably be adjusted to meet changing market conditions. Based on our experience in working with recruiters, here are common scenarios where marketing scalability is a survival issue: 1. Crowded Markets In crowded industries and sectors, recruiters face stiff competition from rivals with big marketing budgets. To stay ahead, they need smart and adaptable strategies that pack a punch without overspending. 2. Start-Up Challenges For new recruiters with limited revenue and an unproven offering, the focus is on generating interest and building momentum quickly. Outsourced marketing will provide that essential lift-off without the risk of hiring an untested marketing coordinator. 3. New Ventures and Expansions Recruitment agencies launching a new service or breaking into a new market will need a surge in marketing resources to ensure their efforts pay off. Scalable marketing means recruiters can dial their efforts up or down as needed. No overcommitting, nor missing out on opportunities! How do you achieve this sweet scalability? With an outsourced marketing solution, one that gives you flexible pricing options and a solid range of capabilities. If you want to pay on a project basis or have a marketing team on retainer, a good marketing agency will give you those options, too. This helps you forecast and manage costs over any length of time. Reduced Hidden Overheads On top of staffing costs, there are a few other cost gremlins lurking under the floorboards that most companies aren’t aware of until it’s too late. Infrastructure expenses like marketing software and tools quickly add up, especially when you need a group subscription or must pay a premium for basic functionality. An outsourced marketing provider has all these necessary tools, so you don’t need to duplicate them. Even the office space you need for an in-house team can sometimes get overlooked – an often astronomical cost that is becoming harder to justify for many businesses! Engaging a marketing agency gives you access to a marketing team at your fingertips, without the expense of bums on seats. The Final Word Of course, there are many situations where it makes good business sense to maintain or grow an in-house marketing team. The key, however, is to understand the big picture: your balance sheet, the ROI you can reasonably expect from an in-house team, and which options will best enable you to stay agile in a challenging market or business phase. Understanding these factors will guide you to the right marketing solution and avoid expensive mistakes. Outsourced Marketing for Recruiters, Done Your Way We’ve sung the praises of outsourced marketing here, but we’re also experts at helping our clients get the best out of their internal marketing teams. Whether you’re seeking marketing specialists that can dovetail with your internal team, or a standalone solution, or something else, we can do it for you. Let’s talk! Get in touch with Prominence today – we’d love to hear from you.
A person is holding a cell phone with social media icons coming out of it.
By Amber loach January 15, 2025
Social media just won’t stop evolving, and neither do we as marketers. Algorithm updates, new features, changes in audience demographics and preferences – there is just so much to keep up with! The fundamentals, however, are more straightforward than some might think.
By Amber Loach December 5, 2024
We can’t think of a single instance of a recruiter saying they love admin. And yet, administrative tasks eat up increasingly large chunks of a recruiter’s workday. It’s a given that job application volumes will keep rising, leaving recruiters with shrinking resources to carry out other vital functions – like nurturing passive candidates, engaging clients, or building a social media following. Marketing automation can solve many of the resource problems recruiters face. Trying to juggle activities like generating leads for new clients and candidates alongside the day-to-day practicalities of sourcing, interviewing and client consultation gets painful fast – unless you have the right tools to automate the process. We’ll explain how marketing automation for recruiters works in the wild, and how you can use it to connect with your target audiences. How Marketing Automation Helps You Target Clients Marketing automation for recruiters can be applied to every stage of the sales funnel, from raising awareness of your brand to building relationships with your long-term clients. Its potential for generation BD leads is second to none. Generating leads is one of the most effective uses of marketing automation and is generally an ‘always on’ feature, as long as you’re in business! Email Marketing
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Latest Case Studies

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February 11, 2025
Savvy Recruitment UK is a specialist recruitment agency focused on connecting top talent with roles in the media, creative, and digital industries. They offer tailored hiring solutions for companies while supporting candidates in finding their ideal career opportunities
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February 10, 2025
Charles Hunter Associates is a leading recruitment agency specialising in the provision of social workers and social care workers across England. Background The social care industry is often beleaguered with poor rates of pay and rising costs, and Charles Hunter Associates decided to launch a survey into the disparity of rates of pay across the industry, and overall sentiment of workers. The challenges the sector continues to face are complex, but include: Workforce Crisis with staff shortages, low rates of pay and staff burnout Funding and Resource Constraints: Underfunding, rising costs and the ability for organisations to provide quality care Growing Demand for Services: With rising numbers of service users and the growing prevalence of mental health needs. The team at Charles Hunter Associates aimed to create a report with valuable insights and recommendations by surveying workers and service providers in the sector. Challenge The challenge for Prominence was to design a survey that would generate meaningful data valuable to employers, gain maximum participation, and produce a report that would add value in the industry. Survey Design and Distribution Great care was taken in writing clear, unambiguous questions, while incorporating a small number of open-ended responses to capture the perspectives of workers. Participation was encouraged through regular emails to workers and employers in the sector, as well as across social media. Result Despite the sector's limited workforce, responses were gathered from:
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